Entries categorized "Crisis communication"

In business, we have a wealth of information available to us on leadership. From Harvard to Oxford there are tomes filled with guidance designed to develop those in leadership positions. Yet here we are. Brexit vote complete and a whole country is now 'steered' by a coop of headless chickens.... Read more →


With the advent of live streaming video apps, Periscope and Meerkat, a whole world of possibilities opens up for public relations and communication professionals - if they dare. And, the chances are, these apps will be the tipping point that shifts us even further away from text to total visual communication. Read more →


Links to media.nzherald.co.nz There's been a huge furore in the last 24 hours over New Zealand's X Factor, thanks to some ill-considered comments by husband-and-wife judging duo Natalia Kills and Willy Moon. Now, New Zealand On Air has announced it is withdrawing funding from the show, although they suggest they... Read more →


The murders of 12 people at the offices of satirical magazine Charlie Hebdo in France yesterday have left 12 families bereaved and bereft. In Egypt, Al-Jazeera journalists are still held in jail.Worldwide, in 2014, 61 journalists were killed. Everyday, around the world, people are being killed for speaking out, for... Read more →


Ebola: crisis communication plans have been shredded and rewritten as those at the heart of the outbreak work to help communities understand how to protect themselves and their loved ones. New response road maps must be drafted and made ready - for roads we have never walked before. Read more →


Never release a hashtag into the wild - New York Cops weather social media storm

The New York Police Department walked straight into a social media storm today with the launch of their #myNYPD hashtag - proving once again that failure to analyse risks, issues and reputation before a social media campaign, then adjusting behaviour accordingly, leads to significant problems. The Storify below is just... Read more →


There's been much commentary on the Fonterra botulism scare and the subsequent reputational meltdown since the company broke the news of the contaminated whey just a fortnight ago. Heads have started to roll - first Gary Romano and now two other managers - and there will probably be other management... Read more →


Earlier this month, the United Nations Committee on Food Security met in Rome. Among the many grave warnings they issued was one concerning the effect of extreme weather on the United States' crops and grain reserves - extreme weather that, when described, was a lot like today's Hurricane Sandy. A... Read more →


The beginning of August saw Pacific Fibre close its doors after valiant attempts to finance and construct a second cable to secure New Zealand's connections to all things web. At the moment we have only the Southern Cross cable to keep us going, which to me seems utterly foolhardy -... Read more →