PR FROM THE BEACH

What were they thinking? State Services Commission 'bans' tweeting at press conference

I thought it was a hoax when I first read the tweets from journalists at the State Services Commission press conference today - they had, apparently, been banned from tweeting. Then, later this afternoon, out came the story via the Herald and Newstalk ZB that this had, indeed, been the case.

It is beyond me that those in charge of this press conference could be so impossibly behind the times. Aside from demonstrating a complete lack of understanding as to mainstream media operation, how social networks, particularly Twitter, break and drive the news, not to mention the seismic culture shift of the last ten years, surely common sense would tell you that to 'ban' journalists from doing anything when you've called them together is a bit like the old red rag to a bull?

A few years ago, New Zealand's State Services Commission were actually quite innovative when it came to social and digital policy.  Obviously something has gone wrong - very wrong - for this to have happened today.  I would recommend a refresher course in basic communication management along with a PR101 session for all those involved.

Top communications as Queensland braces for #TCYasi

As I write, Northern Queensland is braced to bear the worst tropical cyclone Australia has ever experienced. In 1974, Cyclone Tracy caused utter devastation in Darwin but was smaller than the system that is steaming into Townsville and environs at the moment.

What the outcome will be we have no idea and, at present, can only hope and pray that there is no loss of life and minimal injuries for the thousands taking shelter from what looks to be a truly catastrophic storm.

Throughout the preparations, @QPMedia, the Queensland Police media team have used every channel available to them to warn, cajole, encourage, advise and inform the people of North Queensland ahead of this disaster. Facebook pages, Twitter streams, live streaming, audio - everything has been pulled together to give maximum warning and information to those affected. And all this just weeks after floods ravaged the Sunshine State. The picture below, circulating on Twitter today, shows Tracy on the left and Yasi on the right.

Communicating in any disaster is a huge undertaking - to have to deal with two disasters in quick succession is beyond pretty much everyone's experience. I take my hat off to the Queensland Police communications team and also to Queensland Premier Anna Bligh, who has also been superb in her clear, calm and uncompromising communications with the public.

Tropical Cyclone Yasi is due to hit land at around 10pm EST - about 1am NZT - and, like many others, I'll be praying that those in the shelters, still at home or trying to get out of the path of the storm are safe. I also hope that we will all be able to do something to sort out the inevitable aftermath that will have to be dealt with. 

In the meantime, safe passage to all involved and I would publicly pay my respects to those who have tried so hard to communicate the scope of the situation in such difficult circumstances.

#2010 - A Year in Hashtags

Back at work and wading through remaining relics of last year, I realised 2010 was the year in which hashtags finally made it as the early 21st century headline. As I've been explaining them to people for years, it was great to see this breakthrough point. Whatever was going on, the hashtag became - finally - the defining reference point for the collective consciousness if you really wanted to find out what was going on, who was affected and what needed to be done.

Just days away from the first anniversary of the Haitian earthquake, below are the hashtags that will, for me anyway, signal the step-changes and life-changing events of 2010.

• #Haiti - in January, a 7.0M earthquake flattens poverty stricken Haiti. One year on, the plight of the people living there continues to be dire and help is still needed for the thousands suffering appalling conditions.
• #Chile - in February, Chile is hit by a whopping 8.8M earthquake lasting three minutes. Recovery is faster than for Haiti, but 541 lives are lost, tsunami warnings issued and the rebuild continues.
• #Iceland - the volcanic eruption that paralysed Europe and stalled air travel around the world. The volcano's name - Eyjafjallajökull - was much too long for a hashtag, so either #iceland or #volcano became the mustering point as people wondered if, when and how they were going to get home.
• #Deepwater - when the Deepwater Horizon rig blew out on April 20, the hashtag activity was limited to an active - and angry - conversation among those concerned about what was going to happen next. Amazingly, the companies most closely involved at this point, the owners and contractors respectively - Transocean and Halliburton - deftly slipped into invisibility as 'Big Brother' BP stepped in to try to stem the leak. Very swiftly, hashtags changed with #bpoil, #bpspill, #bpceo, #oilspill among the most used.
• #greece and #thailand both crashed in to the trends maps at the end of April thanks to civil unrest in both countries.
• #allwhites and the Soccer World Cup in South Africa provided welcome respite from the disasters and deaths that had dominated the first half of 2010. Some of my favourite Twitter conversations took place in the middle of the night in June as collectively, Kiwi #allwhites fans settled down to watch the matches together and quip about them online. A personal favourite of mine in June was #wprf as the World Public Relations Forum was held in Stockholm, with much tweeting done by all.
• #wikileaks sprung into action for the first time in July, with the first documents hitting the public consciousness. It was a hashtag we were going to see a lot more of as the year progressed.
• #eqnz - September saw the most devastating natural disaster New Zealand has seen in many years. Civil Defence NZ didn't get the hang of hashtags at all, with ridiculously long hashtags being used by the organisation - even when the community had settled on #eqnz. As the aftershocks continue, the hashtag remains a rallying point for Canterbury - and Civil Defence still hasn't got the hang of them!
• #Chile was back in October as the rescue of the trapped underground miners got underway. Here in NZ, conversation was just as hot and controversial around #paulhenry, after the broadcaster resigned from TVNZ.
• #pikeriver - tragically, in November, our own #pikeriver miners were not to have the same triumphant outcome as those in Chile. Like #eqnz, #pikeriver remains a much-used, much referenced hashtag for those still affected by these two major events, even after the mainstream coverage and commentary has moved on.
• #socialmedia was a continuing favourite in December, but #willandkate got a look in along with #secretsantas and, of course, #christmas.

 

Which brings us to #2011. If #2010 was the year of the hashtag, then by my reckoning, #2011 will be the year of the live tweet chat - so watch out for one you might be interested in and take the opportunity whenever you can to join in. And, as a final note, as we stand at the gate of the year, my hope for you is that all your hashtags be happy ones.

 

 

Beware Geeks Bearing Gifts

It's that time of year when people dress up and pretend to be something else. The trend begins around Halloween, then on towards Christmas there is almost a perpetual parade of cowboys, pirates, fairies, elves and magical creatures that - in fiction - can provide all manner of blessings and benefits but in reality, well, they're just pretend.

So a word to the wise as we approach the season of giving. Beware geeks bearing gifts, particularly in the realms of social media and you truly will have yourself that merry little Christmas.

Over the last few months I've stumbled over several sites promising all sorts of miracles for those who buy their social media wares. If you are thinking of using social media and expanding what you do online, good on you. But,  if you are one of the small to medium sized businesses that these sites seem to be aiming at, my Christmas wish would be that you think very carefully and consider the points below before you load up a shopping cart full of exciting looking goodies and click 'send':

1. Social media is not about numbers. It is about people communicating with each other, building relationships and working together. If someone promises you 'thousands' of Facebook or Twitter followers they don't understand the environment and are likely to lead you astray. Expensively. This is not a popularity contest and 'follower' numbers don't buy results.
2. Social media takes time. Yes, you can get a 'message' out there quickly, but, in the long term, the relationships you forge will be the measure of your success, not how speedily something went 'viral'.
3. Look carefully at any site that purports to be run by 'social media gurus' or 'experts' or 'specialists' but features blog posts from 'admin' and has no real people associated with the site.  These are signs that you need to be very, very careful before you part with your hard earned cash.
4. Just because you can, doesn't mean you should. That's been my message to, well, thousands of people now over the last ten years or more. Understand what you want to achieve, who you want to build a relationship with and why and how you are going to sustain and build that relationship - then start thinking about your strategy and then the tools you might use. Don't start with tactics first and work backwards. That's another Trojan Horse.
5. There are lots of genuine people out there who have solid experience in this area. If you are setting out to buy in help, be careful. Talk to real people. Hear some real stories. Don't buy 'off the shelf' - it won't work because your needs are very different to anyone else's - as are the needs of the communities you will serve.  And serving and service is a vital component of this space.

So, to recap. Think about what you want to achieve first, don't think it is about numbers and popularity  because this is the real world, not high school. Talk to real people, hear some real stories. Scrutinise all geeks bearing gifts. Remember at all times that just because someone is dressed up as Father Christmas, it doesn't mean you'll definitely find Santa underneath - it might just be a pirate or a cowboy looking to take you on a ride to nowhere.

Tweet thoughts from beyond the Grave

Over at Farmville, people are busy putting the finishing touches to their Haunted Houses ready for Halloween.  Me, I've been looking at digital footprints for one reason or another, and I have to say I've been struck by the number of organisations that have sprung up offering digital services for the dead.

I haven't had a proper play around with it yet, but must say that the Futuris.tk site is very intriguing - here you can send a message to loved ones, posted out when you are dead, or 'future-blog' your thoughts now 50 years ahead. Others like Entrustet, Legacy Locker and My Web Will all look to managing your digital assets once your big Switch Off has occurred and - if there is absolutely no chance of a reboot - your loved ones can activate all the 'deactivates' that will be necessary once your chips are finally down.  Facebook will enshrine your loved one's page for you, if you wish, but if, in real life, you have no close mates or family that can prove their relationship with you to Facebook then, rest assured, your party photos will live forever.

Spooky then, if you have diligently mashed your applications to auto-tweet during your living hours and a spam comment somewhere knocks it into action long after you've gone. Imagine the stick you'll get for not being a proper contributor to the conversation - it's bad enough now if you go quiet for a week or two!

My thought for the day on this one rests with those in the business community currently thrashing out digital strategies - and anyone else who has harnessed the power of their employees as brand advocates on their behalf. Imagine this. You have been asked to run a tweetstream talking about your place of work. You die. It doesn't. Who owns it? Who closes it down? And what if your digital footprint actually has financial value - in the same way as artists, writers, authors and other creative types have assets that increase in value after their demise, so too might the value of that Flickr stream you are so fond of. And if it does - who gets the cash?  If there's a digital will, then there will be a way.

For most, this probably won't seem like a particularly worrisome problem - a bit like cyber-security concerns seemed a few years ago - but believe me, as more advocates are born, so will they die. If I were to blog my thoughts today for use 50 years ahead, I guess it would include a brief sentence: "Remember I suggested you work out how to deal with the digital assets of the dead - bet you wish you had now!"

It has also got me thinking about the point at which people will - to put it bluntly - shut up. Are we going to experience a rash of 'death blogs' as one by one we shuffle off this mortal coil?  Unless they are really from beyond the grave and offer insight into a life beyond, then reflections of what dreams may come from the living - while they remain with us - will, I fear, simply be dead boring. Like the wonderful tombstone above, found here, there must be a time when we simply have nothing more to say.

PS: Would Vampires really want to engage with their Stakeholders?

The Tweet Imperative: Practitioner Beware

Little story today about problems at a tween star's autograph signing, but one with major implications for communicators who regularly use Twitter to advise, inform and attract people to events.

There are different versions of the story around - one says the executive was arrested for not tweeting when told, while another says it was because he tweeted too much, drawing a large, over-stimulated, hormone-fuelled crowd of screaming teens.

Whatever the actual situation, practitioners and communicators everywhere should take careful note of this one. For example, how does 'being ordered to communicate' sit with free speech? What if, in your professional opinion, tweeting would make the situation worse? And what impact would that have on your organisation's reputation? 

Equally, in a 'non-democratic' environment, what if you are 'ordered' to tweet something that will put others in danger? And for the journalists who live tweet material - what if your story is the catalyst that causes chaos? What liability would mainstream media assume?

This is a small story about an action taken - or at very least suggested - by some US police officers. Its implications however, are enormous, not necessarily at this moment, but certainly as we rush towards the future. Bet there are a few people out there live tweeting events as I write. As the event manager are you at some point, going to be held responsible for what they say or the actions their tweets precipitate?

I know it's a consideration that I'll be building into programmes from here on in.